Privacy policy

Shubeik Services and Consulting Company, the owner of the Qadaya Misr Platform, is committed to respecting user privacy and protecting personal data, handling this information responsibly in accordance with the legislation in force in the Arab Republic of Egypt.

This Privacy Policy outlines the types of data we may collect when using the website ([https://www.qadayamisr.com](https://www.qadayamisr.com)), the purposes for which we use it, the parties with whom we may share it, the controls we follow to protect it, and the rights available to users regarding their personal data.

Please read this policy carefully before using the platform, creating an account, submitting a legal consultation request, or communicating with any of the lawyers listed on it.

If you do not agree with any of the provisions of this policy, please do not provide your personal data except to the extent permitted by law, and cease using services that require the processing of such data.

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The Entity Responsible for the Platform

The Qadaya Misr Platform is a digital legal platform owned by Shubeik Services and Consulting Company, used to facilitate access to legal knowledge and information, the lawyers' directory, and requests for consultations and legal services available through the platform.

The company is responsible for managing, operating, and developing the platform's technical infrastructure, in accordance with the nature of its business and legal obligations. As for the lawyers and specialists who provide professional legal services through the platform, they may have independent responsibilities regarding the data they receive or process within the framework of providing their services, depending on the nature of the relationship and the legal rules governing it.

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Scope of the Privacy Policy

This policy applies to personal data collected or processed through:

• The Qadaya Misr website, its pages, and digital services.
• Account creation and user profile management.
• Communicating with platform management or submitting inquiry requests.
• The lawyers' directory and communication or consultation booking requests, where available.
• Correspondence and documents that the user chooses to provide through the available services.
• Technical means used to operate, secure, and improve the performance of the website.

This policy does not supersede any independent agreement or special privacy notice that may be provided to the user regarding a specific service, when required.

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First: What Personal Data Do We Collect?

1. Data Provided Directly by the User

We may collect data voluntarily provided by the user upon registration or use of services, including:

• Name and identification data necessary to create the account.
• Email address, phone number, and communication methods.
• Account data and login credentials necessary for its operation.
• Messages, inquiries, and technical support requests.
• Information provided by the user regarding a consultation request, booking an appointment, or contacting a lawyer.
• Any other data provided by the user through the forms or services available on the platform.

The user must provide accurate data to the extent necessary to benefit from the service and update it when necessary.

2. Information Regarding Cases and Consultations

Consultation requests or correspondence may include information related to a legal dispute or specific incident, such as case details, documents, judgments, or related correspondence. This information may include personal data belonging to the user or other persons, and possibly data of a sensitive nature depending on its content.

Therefore, users are advised not to send ID numbers, financial data, confidential documents, or third-party data unless necessary to provide the service and legally permissible. It is preferable to redact unnecessary data before uploading documents whenever possible.

It is not permitted to use or disclose another person's data without legal basis or legitimate permission when required.

3. Lawyers' and Specialists' Data

If a lawyer or specialist registers or requests to list their profile in the lawyers' directory, their professional and contact data provided by them may be collected, such as name, specialty, experience, qualifications, and professional data necessary to verify their profile. Some of this data may be displayed to the public within the lawyer's professional profile, in accordance with publication settings, required approvals, and the nature of the data permitted for publication.

4. Technical Data Collected Automatically

When visiting the website, certain technical information necessary for its operation and security may be collected, such as:

• Internet Protocol (IP) address.
• Browser type, operating system, and device type.
• Pages visited by the user and time of visit.
• Login log information and technical errors.
• Data related to website security and prevention of unauthorized use.

This information is used for operational, security, technical diagnostic, and performance improvement purposes, in accordance with relevant legal controls.

5. Payment-Related Data

If the platform provides paid services or electronic payment methods, the data necessary to complete, confirm, and document the transaction may be processed in accordance with the approved payment method. When using an external payment provider, the provider may receive the data necessary to execute the transaction in accordance with its terms and privacy policy.

The data retained by the platform is determined according to the service used, and it is not expected to retain full card data unless the approved payment mechanism requires it and is permitted by law.

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Second: How Do We Use Your Personal Data?

We use the data we collect to the extent necessary to achieve the purposes associated with operating the platform and providing services, including:

• Creating and managing accounts and verifying their data when necessary.
• Responding to user inquiries and support requests.
• Organizing consultation requests and communicating with lawyers and specialists, according to the service chosen by the user.
• Enabling the user to access available legal services and information.
• Managing appointments, requests, and transactions conducted through the platform, when available.
• Improving website performance and developing digital services.
• Protecting accounts, preventing fraud, unauthorized use, or unauthorized access.
• Handling complaints and disputes related to the use of the platform.
• Fulfilling legal and regulatory obligations and maintaining records required by law.
• Sending administrative or operational notifications related to the account or service.
• Sending marketing messages when legal basis and required consent are available, while respecting the user's right to withdraw their consent in accordance with the law.

Personal data may not be used for a new purpose incompatible with the purpose for which it was collected, unless legally permissible and required approvals or procedures are met.

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Third: Do We Share Your Data with Third Parties?

Qadaya Misr treats personal data as information that must be protected, and does not sell users' personal data. However, it may be necessary to share some data in the following cases:

1. The Lawyer or Specialist Chosen by the User

When requesting to communicate with a lawyer, book a consultation, or provide information necessary to obtain a legal service, we may share with the concerned lawyer or specialist the data necessary to execute the request, within the limits of the purpose chosen by the user.

The user must note that sharing their data or documents with the lawyer establishes a professional communication relationship that may be subject to confidentiality rules and professional obligations prescribed by law. This does not mean that platform management automatically assumes professional responsibility for all services independently provided by lawyers.

2. Technical Service Providers

We may enlist service providers to support website operation, such as hosting, maintenance, technical security, email, technical support, and correspondence management, to the extent necessary to perform their services. The access of these providers to data must be subject to appropriate contractual, technical, and legal controls.

3. Official and Judicial Authorities

Data may be disclosed when required by law, a court order, or a request issued by a competent authority in accordance with applicable legal procedures.

4. Protection of Rights and Security

Data may be processed or shared to the extent necessary to investigate misuse of the platform, protect users' rights, prevent fraud, or handle a security incident, whenever legally permissible and necessary.

5. Restructuring or Transfer of Project Ownership

If the company or platform undergoes a merger, restructuring, transfer of ownership, or asset transfer, handling project-related data may be necessary in accordance with the law, taking into account user rights and data protection requirements. These cases shall not be used as a pretext to share data without necessity or legal basis.

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Fourth: Cookies and Tracking Technologies

The website may use cookies or similar technologies when necessary to operate services, save preferences, enhance security, or understand how pages are used.

The types of files used vary according to the technical tools activated on the website, and may include files necessary to operate services, or analytical or marketing files if these tools are already in use. When laws require obtaining user consent before using a specific type of cookie, the appropriate consent mechanism is followed.

Users can review browser settings to control cookies, noting that disabling certain necessary files may affect website functions.

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Fifth: External Links and Services

The website may include links to external websites, services, or tools provided by other providers, such as social media, messaging, payment, or map services, if integrated within the platform's services.

When moving to or using an external service, the data provided by the user may be subject to the privacy policy of that service provider, and not solely Qadaya Misr's policy.

Users are advised to read the terms and policies of external services before using them. Furthermore, the presence of an external link or tool does not mean that Qadaya Misr owns or controls all data processing operations carried out through them.

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Sixth: Transfer of Data Outside the Arab Republic of Egypt

Some hosting, storage, or technical operation services may require dealing with service providers whose servers or headquarters are located outside the Arab Republic of Egypt.

If using these services results in transferring personal data outside Egypt or making it available to an external provider, such transfer is subject to the controls, permits, licenses, and approvals required by applicable Egyptian legislation.

The platform management is committed to identifying the countries and entities to which data is transferred when applicable, and taking necessary measures to protect data in accordance with the law.

This clause should not be construed as an acknowledgment that user data is currently transferred to a specific country, as this depends on the hosting location and service providers actually used.

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Seventh: Data Retention Period

We retain personal data for the period necessary to achieve the purpose for which it was collected, taking into account relevant legal and regulatory requirements.

The retention period varies according to the type of data and the nature of the service, and may include:

• Account data: Throughout the period needed to operate the account and provide related services.
• Consultation requests and correspondence: For the period necessary to follow up on the request, document it, and handle related complaints.
• Legal documents: For the period necessary to achieve the purpose for which they were submitted, taking into account their nature, sensitivity, and legal obligations.
• Technical and security logs: For the period necessary for operational, security, and technical incident investigation purposes.
• Financial or contractual records: For the period required by relevant laws or contractual obligations.

Upon the expiration of the purpose for retaining data, necessary measures are taken to erase or anonymize it, unless there is a legitimate legal reason requiring its retention for an additional period. The request to delete data does not mean that all records will be deleted immediately if retaining some of them is required by law or necessary to handle an existing dispute.

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Eighth: How Do We Protect Your Personal Data?

We take appropriate technical and organizational measures to protect personal data from unauthorized access, unlawful use, alteration, loss, or unauthorized disclosure.

These measures may include, depending on the nature of the systems used:

• Restricting data access permissions to authorized personnel.
• Using account and system protection methods.
• Applying appropriate security updates and monitoring technical activities.
• Taking measures to protect backups and logs.
• Regulating service providers' access to data according to their assigned tasks.
• Reviewing and updating security procedures when necessary.

However, no internet-connected service can be guaranteed to be absolutely secure. Therefore, users are advised to maintain the confidentiality of login credentials, avoid sending sensitive documents through inappropriate channels, and report to us when suspecting their account has been breached or their data misused.

Upon a breach or violation of data, we handle it in accordance with procedures and legal obligations prescribed by law, including reporting or notifying concerned persons when required.

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Ninth: Children's and Minors' Data

The platform does not aim to encourage children to provide their personal data without appropriate supervision.

If using a legal service requires dealing with data belonging to a child or minor, the data must be provided through a parent or legal representative, when required, and to the extent necessary to provide the service.

Approvals and controls for collecting and processing children's data are observed in accordance with applicable Egyptian legislation.

If it is discovered that a child's data has been collected or processed in violation of legal requirements, we take appropriate measures to address the situation in accordance with the law and the circumstances of the case.

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Tenth: Users' Rights Regarding Their Data

Subject to the conditions and exceptions stipulated in the law, users may submit a request regarding their personal data, including:

• Inquiring about and accessing personal data we process in accordance with established procedures.
• Requesting correction or updating of inaccurate data.
• Requesting erasure of data or cancellation of its retention when permitted by law.
• Withdrawing prior consent to data processing, where processing is based on such consent, taking into account the legal consequences thereof.
• Objecting to certain processing operations or requesting restriction of their scope, in accordance with rights and procedures established by law.
• Submitting a complaint regarding the processing of personal data through officially available methods.

To exercise these rights, users can contact us via the email designated for privacy matters, clarifying the request and relevant data. We may request reasonable information to verify the identity of the applicant and protect data from disclosure to unauthorized persons.

We will handle the request in accordance with applicable legal procedures and deadlines; some requests may not be executable if they conflict with a legal obligation, a legitimate right of others, or record-keeping requirements.

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Eleventh: Marketing Messages and Communication with the User

We may send users notifications related to their account, requests, or services they have used, when these notifications are necessary to operate the service or execute the request.

As for marketing or promotional messages, they are only sent in accordance with applicable consents, licenses, and legal requirements.

Users can withdraw their consent to receive marketing messages in the manner specified in the message or by contacting us, without necessarily affecting the administrative or operational messages necessary for the continuation of the service.

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Twelfth: Updating the Privacy Policy

We may amend the privacy policy upon developing the platform, adding new services, or changing legal or technical requirements.

The updated version will be published on this page with the revision date updated when needed. We may notify users of material changes in an appropriate manner when required by law.

Users are advised to review this page periodically to stay informed about how personal data is handled.

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Thirteenth: Communication Regarding Privacy

To inquire about this policy, exercise rights related to personal data, or submit a privacy complaint, you can contact the management of the Qadaya Misr Platform through:

• Platform: Qadaya Misr Platform
• Website: [https://www.qadayamisr.com](https://www.qadayamisr.com)
• Owning Entity: Shubeik Services and Consulting Company
• Dedicated Privacy Email: privacy-policy@qadayamisr.com

Please do not send legal documents or sensitive data within the initial inquiry message unless necessary, and use a secure method when additional information needs to be provided.

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Final Disclaimer

Qadaya Misr is an independent digital legal platform, not a government entity and does not represent any government entity. The platform aims to facilitate access to legal knowledge and information and connect users with lawyers and specialists when needed.

The privacy policy does not mean that all professional services provided through the platform are managed directly by the owning company; the responsibility of each party is determined according to the nature of the service, the legal relationship, and obligations prescribed by law.

The processing of personal data is subject to applicable Egyptian legislation, including the Personal Data Protection Law and its executive regulations, and any other rules applicable according to the nature of the data and services provided.